ShopOps | Your shop manager’s assistant on LINE: customers get answers and book slots while you focus on the client in front of you.
For small salons, beauty studios, tutoring and hobby classes, restaurants, and service shops. Use the LINE official account you already have to auto-answer common questions and let customers pick their own time slots. Tricky questions go to a staff phone and are sent only after one-tap approval.
Basic from NT$990 / month (tax excluded), with a 14-day free trial.
Key features
- FAQ auto-replies: instant answers from the FAQs you set up, with aliases; uncertain questions become drafts for staff approval.
- LINE booking: when customers ask about a date, only open slots are listed as a tap-to-book card.
- Staff phone approval: pending replies sorted by L1 / L2 / L3; approve, edit, or take over in one tap.
- Daily board and usage: inbound, AI replies, and LINE push estimates shown separately; alerts at 80%, never cut off at the limit.
- Shop helpers: one-tap shop status, shift handover, tomorrow's prep, multiple shops, and staff seats.
- Keep your systems: does not replace POS, loyalty, or invoicing; integration is available on request.
Plans and pricing
- Basic: NT$990 / month. 1 shop, 3 staff seats, 3,000 inbound messages / month; LINE auto-replies, staff phone approval, LINE booking, and the daily board.
- Pro: NT$2,490 / month. 1 shop, 10 staff seats, 12,000 inbound messages / month; everything in Basic.
- Prices exclude tax. Each additional shop is +NT$590 / month, with no brand fee.
- LINE official account and push fees are billed by LINE separately.
- Payment by bank transfer, with an e-invoice (company name and tax ID supported).
FAQ
- Do I need to replace my LINE official account?
- No. We connect to the account you already have; customers add you and message as usual.
- Will the AI make things up?
- Only the FAQs you set up are answered automatically. Anything uncertain becomes a draft sent to a staff phone and goes out only after approval. Pricing, refunds, allergies, and medical topics can always be routed to staff, and complaints go straight to a person.
- What happens if I go over the monthly limit?
- We alert you at 80%. At 100%, common questions still get auto-replies and only advanced AI pauses. Nothing shuts down suddenly, and there are no automatic charges.
- Who pays LINE push fees?
- Push fees are part of your contract with LINE; we do not collect them. The shop desk shows push estimates separately from the platform fee, and when customers message you first we use free replies wherever possible instead of push messages.
- How do I pay? Do you issue invoices?
- Monthly by bank transfer for now. Once received, we confirm and issue an e-invoice with your company name and tax ID if needed.
- Is customer data safe? Will it be used for marketing?
- LINE keys are stored encrypted, data is backed up daily, and AI runs on our own servers. Conversations are kept for 30 days by default. Customer data is used only to reply and handle bookings, never for separate marketing lists.
- How is a second shop billed?
- Each additional shop is +NT$590 / month, with no brand fee, and you can manage shops separately. Multi-shop and group plans are available on request.
- Can I use it with my current POS or member system?
- Yes. ShopOps handles only LINE conversations and bookings and does not replace POS, loyalty, or invoicing systems. Data integration is available on request; let’s talk.
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